Comment thread started by Matt Moritz on vSphere HTML5 Web Client

Deploying 5.0 with Windows VC/embedded PSC, getting error [400] An error occurred while sending a logout request to the vCenter Single Sign-On server - An error occurred when processing the metadata during vCenter Single Sign-On setup - LookupService URL is invalid, URL cannot be null.. in the UI.

I've followed the instructions from the document and troubleshooting precisely, and verified my settings. My previous install was working (4.3), but figured I'd update for newer features. The only other odd error I get is when running server-configure.bat, I get some messages:
Generating store.jks file...
Generating webclient.properties file...
Error 2: Possible errors:
LDAP error: Protocol error
Win Error: The system cannot find the file specified.

Using the get-machine-id as get-ldu is returning an error for this vcenter.
Error 100001: An unknown option was present on the command line.
Using the default reverseproxyport=443 since no custom port found.
Creating ds.properties file...
1 file(s) copied.

Hi,
If you have your old H5 fling appliance and if it was version 4+ you can directly copy the configuration files from it.
Copy the /etc/vmware/vsphere-ui/webclient.properties, /etc/vmware/vsphere-ui/store.jks and /etc/vmware/vsphere-ui/config/ds.properties to the same folders on the new appliance.
Make sure they are owned by the user vsphere-ui and have 770 permisions.

Just a quick tip for you current configuration files. Can you checkif they had Windiws EOF.
$> hexdump -c /etc/vmware/vsphere-ui/webclient.properties
$> hexdump -c /etc/vmware/vsphere-ui/ds.properties
If you see in any of the dumps \r\n then you should remove all the \r from the file.
To remove the \r you can use the 'tr' command.
cat webclient.properties | tr -d '\r' > webclient.properties

Best regards,
Kaloyan Iliev

This was the solution to my problem also Kaloyan, thank you!!

Glad to be helpful:-)

I tried completely wiping out my old installation data (removed certificate stores for vsphere-webclient with vecs-cli, removed the vsphere-webclient solution user), and redeploying the 5.0 OVA, but still getting the same problem.

Thanks for the suggestions
There were indeed windows EOF on the files, but after stripping and restarting, no change in behavior. I also ran a diff between my old config files and the new ones, and the only difference between the 2 was the Installation.id line in webclient.properties. Putting the config files from the old appliance in place did not change behavior. I didn't copy the store.jks from the old appliance because my vCenter external facing SSL Certs changed due to expiration.

Hi Matt,
Can you please share the exact VC version you are using.
I will try to replicate it next week.
You can also share the webclient.properties and ds.properties but please remove you domin names and other sensitive information.
Also are you using certificates to cominucate between the H5 client and the VC?

Best regards,
Kaloyan Iliev