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Dec 03, 2022

Failure log below:
HCL current as of: 2022-12-01 14:48:00
Unknown Error

ESXi version:
6.0.0 Update 3 (Build 5572656)
6.5.0 Update 1 (Build 5969303)
6.7.0 Update 3 (Build 17700523)

Jan 03, 2023

Hi Philip,

The minimum support version of ESXi is 6.5. From the context of log and build, seems it hit an unknown issue when reading info from the storage device. However, based on this, we cannot root cause and will have a log improvement in the next release.

Let us know if you need further assistance.

Nov 15, 2022

Hello, I'm trying to use this tool, unfortunately, I'm getting an unknown error

2022-11-15 14:51:48,524 - Downloading latest HCL DB ...
2022-11-15 14:51:48,698 - hcl updated by VCG. local time: 2022-11-15 13:51:48.698012. vcg time: 2022-11-09 02:08:00
2022-11-15 14:51:48,698 - Start to update VSAN hcl db from url http://partnerweb.vmware.com/service/vsan/all.json
2022-11-15 14:51:49,860 - HCL current as of: 2022-11-09 02:08:00
2022-11-15 14:51:49,958 - Unknown Error

Nov 15, 2022

Hi BariouchaS,

"Unknown Error" usually means there is something internal errors/logs we cannot expose outside. Would you share your ESXi version?
Currently, we support the version from vSphere 6.5 to vSphere 8.0

Nov 17, 2022

Hi Chen,

Thank you for your reply

here is the version : VMware ESXi, 7.0.3, 19482537

Nov 22, 2022

Hi BariouchaS,

From the context of log and build, seems it hit an unknown issue when reading info from the storage device. We will have a log improvement in the next release.

Let us know if you need further assistance.

Nov 23, 2022

Thank you for your Reply

Mar 17, 2021

Thanks a lot for your help, let us check the compatibility conveniently. we could save plenty time to check hardware.

Mar 17, 2021

Thanks a lot for your help, let us check the compatibility conveniently. we could save plenty time to check hardware.

Mar 18, 2021

Thanks for the feedback on the tool!