Aug 13, 2019


I have horizon toolbox installed on connection servers and EventDB, vCenter servers and VDI machines in different VLANs (each component resides in own VLAN).

What ports horizon toolbox used for communication with EventDB (audit), vCenter, VDI machines (console access, remote assistance)?

I cannot find any information about connections between horizon toolbox and any other vmware components.

Aug 11, 2019

After upgrade view 6.2.5 to horizion 7.7.0 i get also in the Toolbox the notice that i have to enter the Input Passwords. Which Password i have to enter there?

Aug 07, 2019

when trying either console access or remote assistance, you get an error
remote assistance Create RA ticket failed
console access Failed too many times

Aug 13, 2019

Hi, Roger! I have the same problem.
In my environment Horizon Toobox and VDI machine reside in diffrent VLAN (protecting by corporate firewall).
I don't understand should i open some ports (TCP/135, TCP/3389 UDP/3389 and some other high ports) for communicate RA from connection server.

Aug 13, 2019

But I use not compatible Toolbox 7.8 with 7.9 Connection Server

Aug 07, 2019

Sorry for the inconvenient situations.
For remote assistance, as it has been a part of HelpDesk in Horizon 7, it's more recommended to use this on HelpDesk.
About console access, I'm not sure which browser you're using, but Chrome may meet a reconnection issue indeed. Firefox would be stable with this function, please try it.

Aug 03, 2019

I have installed toolbox however getting it keeps on prompting for password inputs for event DB even though I have provided.

Horizon View version:- 7.3.1
Horizon ToolBOX : 7.8.1

Kindly assist

Aug 05, 2019

Please try to restart tomcat service after submitting DB info.

Aug 05, 2019

Thanks for your feedback - I did that as well but still it is popping up for event DB Info.

Aug 07, 2019

Have the same problem, restart doesnt help. password contains special characters and stuff.

Aug 27, 2019

I have the same issue, it's like it's not accepting the eventsdb password, the input password dialog box doesn't go away, but you can move it to the side, though the data on the page is current, which tells me it's reading the eventDB info.

Mar 31, 2020

Did you ever find a work around for this?