Jan 09, 2015

Hi, I installed toolbox per instruction but when I try to login with my domain credential I got this error:
Invalid managed method 'AuthenticationManager_Login' requested for version 'vdi/1'
Can you tell me how to fix this problem? I'm on View 5.3.1 and admin console working fine.

Thanks

Jan 11, 2015

Only Horizon 6.0 and later versions are supported. Can you upgrade to Horizon 6?
Sorry for that.

Jan 07, 2015

i am trying to use remote assistance, but its not working.
It download
Invitaion.HorizonRemoteAssitance in "Windows Remote Assitance" file format
Invitation in "horizon Remote Assitance" file format

pls help me work on it

- Charvo

Jan 11, 2015

This has been fixed. The root cause is that Firewall blocked remote assistance. The required ports are TCP port 135 & 3389.

Jan 07, 2015

In short, just double click the downloaded file to launch it :)

Jan 07, 2015

First, end user's desktop and administrator(help desk)'s desktop should be two different desktops. I assume that you are using administrator's desktop.
Second, you should have installed "Remote Assistance" correctly on both end user's desktop and administrator's desktop (but with different options), then, you should be able to double click the downloaded file to launch remote assistance.
Refer to the html guide from the Toolbox web page.
If the above steps don't work, please send emails to steng@vmware.com and nanw@vmware.com. We are glad to help you fix your problems.

Jan 05, 2015

I have noticed that the Audit reports take a very long time to populate. Any recommendations on how to increase the report display time?

Jan 05, 2015

Thanks for using this fling!
For now, the last auditing report lives for one hour, so if you view the auditing report again within one hour, the last report will be shown immediately. The "one hour" value is hard coded.
We will improve the performance in next coming version. And, we will make the "one hour" value configurable in xml file.

Dec 21, 2014

Glad to announce that new Horizon Toolbox is live!
Welcome comments about your new feature requirements or bugs.