Comment thread started by Dr_Oberts on Horizon Toolbox

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Mar 27, 2020

I've just installed Toolbox v7.8 on my v7.3.3 Connection Servers and I can't open the webpage. In IE11 I get an HTTP 500 error. In Chrome I get: You cannot visit <Connection Server Address> right now because the website uses HSTS.

Any ideas?

Mar 29, 2020

Code 500 is usually caused by some sort of runtime exceptions, you could check logs named horizontoolbox which is under C:\Program Files\VMware\HorizonToolbox\HorizonToolbox7.8\logs or <your install location>\HorizonToolbox\HorizonToolbox7.8\logs to get more details.

For HSTS issue, try to enter console by typing '127.0.0.1:18080/toolbox' to see if a login page shows up. If this works, it looks some security settings are blocking your access.
Please refer this, https://www.thesslstore.com/blog/clear-hsts-settings-chrome-firefox/ or https://appuals.com/how-to-clear-or-disable-hsts-for-chrome-firefox-and-internet-explorer/ to change browser configuration. Hopefully, it can help you.

Mar 30, 2020

Hi Tianqi,

Thanks for the reply.

If I browse to that on one of the Connection Servers I get the following:

Some error happens.
This may be caused by session time out or invalid operation.

In the log all I see is:

2020-03-30 10:21:58 [com.vmware.horizon.auditing.agent.AuditRestController]-[INFO] - STENG: AuditRestController is creatred
2020-03-30 10:21:58 [com.vmware.horizon.auditing.db.EventDataSource]-[INFO] - creating data source!!!
2020-03-30 10:21:58 [com.vmware.horizon.auditing.db.EventDataSource]-[INFO] - ***************Data Source for Event DB!....
2020-03-30 10:21:58 [com.vmware.horizontoolset.SessionListener]-[DEBUG] - Session created

Any ideas?

Apr 15, 2020

All you posted are log info, could you provide some error info?

Apr 15, 2020

Hi Tianqi,

Where would I find the error info?

Many thanks.