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Horizon Peripherals Intelligence

Horizon Peripherals Intelligence is an online self-serviced diagnosis service that can help increase the satisfaction when using peripheral devices with Horizon product by both the end users and the admin user. Currently, we support diagnosis for the following device categories – USB storage devices, USB printers, USB scanners, Cameras. We will continue to cover more device categories in the future.

There are 3 main functions of Horizon Peripherals Intelligence. 

1) Publish device diagnosis report promptly based upon the horizon end users’ requests. The report will be available for both Horizon users and admin in the web portal. Users could better understand the device usage issues with the report. Admin could be aware of the end users' issues and take actions to fix them based upon the suggestions provided in the report.

2) Maintain a device compatibility matrix. All users could search the matrix based on the device type, client OS type, agent OS type and other dimensions, etc. Horizon Peripherals Intelligence will present a filtered device support table per users search request.

3) The admin has the privilege to upload, modify, update, delete the meta data of each device category in the peripherals DB and maintain the device matrix. We provide an admin access to do it.

 

We now only support Horizon windows client and windows agent for device diagnosis.

  • The HorizonPeripheralsAgent and HorizonPeripheralsClient programs can be deployed on both 32bits and 64bits windows OS that is compatible with VMware Horizon 7.x and later.
  • PowerShell - version 3.0 or above must be installed on client and agent sides.
  • Browser - Firefox, Chrome, Edge (IE is not supported)
  • Client OS - Windows 7, 10
  • Agent OS - Windows 7, 10, 2012R2, 2016, 2019
  • The web OVA is built on VMware Photon OS 3.0 which is compatible with ESXi 6.5 and later
Please download the instructions.pdf from the Download box.

Version 1.0

  • Add support for USB Audios, Speechmics, Signaturepads, Barcode scanners
  • Add support for L10n of web pages in simplified Chinese, traditional Chinese and English
  • Add support for window 7 and windows 2012R2
  • Add support for 32 bits OS
  • Add support for cmdline installation