Horizon Helpdesk Utility

• .Net Framework 4.5.2
• Horizon 7.2.0 or newer
• A Horizon Enterprise license

1. Download and launch the setup.exe utility
2. Launch the Horizon HelpDesk Logon application from the Start menu
3. Enter a valid url for a VMware Horizon Connection server (e.g. https://connectionserver.dom.local) and your credentials then click "logon"

Version 1.5.0.24

• Added support for Horizon 8.1

Version 1.5.0.21

Fixed an intermittent issue with the agent crashed when viewing a pool / session.

Version 1.5.0.11

• Added Named user support in the views
• Added support for VM image details
• Added Global search on the overview
• Added an option to deactivate the global mutex
• Fixed numerous bugs

Version 1.5.0.9

• Updated all binaries to be signed
• Added full name support for search results
• Added image status and details for machines view
• Added a privacy setting to remove the windows title caption
• Many Bug Fixes

Version 1.4.0.1

• No longer requires a helpdesk license! Yay! 
• Added the ability to interact with vCenter machines 
• Added the ability to open vCenter VM consoles 
• Added the ability to perform bulk machine actions 
• Added the ability to perform refresh / recompose tasks directly from helpdesk. 
• Fixed performance issues with multiple windows open (see single instance). 
• Fixed a crash when logon durations could not be accessed. 
• Added polling to allow logon durations to be received if notavailable when the session page is requested. 
• Fixed a crash in the ending of processes. 
• Fixed a metric ton of bugs with delegated administration. 
• Fixed a memory leak in the tray icon menu, of all places. 
• Removed the logon page graphic as it was to much of a pain to change it’s colour when changing themes 
• Fixed some layout issues when changing themes. 
• Removed empty sites from the viewon the change pod tray menu. 
• Added preliminary support for Horizon 7.9.

Version 1.3.3.1

• Removed machine listings from session view (overkill)
• Improved Environment view to include metrics on all connected infrastructure:
  • vSphere 
  • Hosts 
  • Datastores 
  • Remote Pods 
  • Events 
  • Problem Machines 
• Added repeated queries for logon breakdown if missed on first instance
• Added event query support for logon breakdown 
• Added events view for Farm and Desktop pools 
• Added inbuilt find / search to users / machines in pool views 
• Added support for multiselect in pool / farm views
• Added graph / chart views of machines / sessions and problem machines on the environment overview
• Added a pod switcher to the environment overview
• Added a global search to the environment overview
• Added support for Pod Jumping. 
  • the ability to jump to a pod on demand
  • the ability to jump to a pod a session belongs to
• Added support for an architecture view of Desktop Pools
• Added support for an architecture view of Farms
  • Enhanced view of servers load evaluator value
• Added bulk user tasks via pool or farm views: 
  • Bulk messaging 
  • Bulk log off 
  • Bulk disconnect 
  • Bulk reset 
  • Bulk restart 
• Added support for a local pod view (AKA environment view): 
  • Connection servers
  • Farms 
  • Desktop pools 
• Added documentation (finally)
• Added MSI installation support
• Added a start time column to user sessions (this will persist as a preference)

Version 1.2.1

• Added better logging for troubleshooting
• Added support for newer Helpdesk features:
  • Client version
  • Idle time etc.
• Bug fixes for licensing checks in 7.2 version of horizon
• Fixed a timing issue in the graphs causing a closing issue
• Increased pod searching by 30 seconds to 2 seconds fixed indentation issues in config files