Please provide your feedback in this short Flings' survey.
Aug 18, 2021

I can't deploy the template. I get stuck at the verifications part. Says there are errors in the template. I tried downloading again. I also tried on a single host I had. No joy.

Jul 22, 2021

"Unknown Error" on first logon, cant logon.

Tried to redeploy with a few different password strengths, no go.

Jul 22, 2021

So accessing via fqdn worked (as the instructions say)

Jul 07, 2021

I am getting some session data in the Horizon dashboard, but no data for any graphs in UAG Appliance Performance Metrics. Checked your #dashboards link in another comment, but I do not have any CPU (applianceStats_totalCpuLoadPercent for example) or Airwatch metrics available in the edit screen. Both UAGs have polling as the status. What can I check next?

ESO 0.1.0
UAG 20.09

Jul 07, 2021

1. Does the stats endpoint for your UAG show these metrics (or) does the UAG in question have other edge services enabled?

2. In the edit widget, do you see any other metrics other than Horizon?

2. Can you check the exporter logs to see if you notice some errors? Path to the log is under the "useful tips" section on the UAG Lists page.. adding it here as well - /root/manager/log/exporter.log

Jul 07, 2021

1. Yes it does have those services enabled.

2. Yes there are several other options.

3. Yup - about 100 lines marked with error - sample below
Line 408: 09:34:04,847 root WARNING Error Parsing Metric: airwatchTunnelProxyStats_backendd[23;1HStatus_status - RUNNING is not a number[24;63H[K[24;63H698,1[9C62%[1;1H[?25h[?25l[1;23r[1;1H[19M[1;24r[5;1H09:34:04,847 root WARNING Error Parsing Metric: airwatchTunnelProxyStats_edgeSerr[6;1HviceStatus_reason - Reachable is not a number
Line 409: 09:34:04,847 root WARNING Error Parsing Metric: airwatchTunnelProxyStats_edgeSerr[8;1HviceStatus_status - RUNNING is not a number
Line 410: 09:34:04,847 root WARNING Error Parsing Metric: edgeServiceSessionStats_identifii[10;1Her - Total is not a number
Line 428: <airwatchTunnelGatewayStats>[16;9H<backendStatus>[17;13H<reason>Reachable</reason>[18;13H<status>RUNNING</status>[19;9H</backendStatus>[20;9H<edgeServiceSessionStats>[21;13H<identifier>TUNNEL_GATEWAY</identifier>[22;13H<totalSessions>0</totalSessions>[23;13H<highWaterMarkOfSessions>3</highWaterMarkOfSessions>[24;63H721,5[9C64%[1;5H[?25h[?25l[27m[23m[29m[m[H[2J[1;13H<totalSessions>0</totalSessions>[2;13H<highWaterMarkOfSessions>3</highWaterMarkOfSessions>[3;13H<authenticatedSessions>0</authenticatedSessions>[4;13H<unauthenticatedSessions>0</unauthenticatedSessions>[5;13H<failedLoginAttempts>0</failedLoginAttempts>[6;13H<userCount>0</userCount>[7;9H</edgeServiceSessionStats>[8;9H<edgeServiceStatus>[9;13H<reason>Reachable</reason>[10;13H<status>RUNNING</status>[11;9H</edgeServiceStatus>[12;9H<sessions>0</sessions>[13;9H<sessionsHighWaterMark>3</sessionsHighWaterMark>[14;9H<internalSessions>1</internalSessions>[15;9H<totalSessionsSinceStart>0</totalSessionsSinceStart>[16;9H<sessionClosedHandshakes>0</sessionClosedHandshakes>[17;9H<sessionFailedHandshakes>0</sessionFailedHandshakes>[18;9H<connections>0</connections>[19;9H<connectionsHighWaterMark>0</connectionsHighWaterMark>[20;9H<totalTCPConnectionsSinceStart>0</totalTCPConnectionsSinceStart>[21;9H<totalUDPConnectionsSinceStart>0</totalUDPConnectionsSinceStart>[22;9H<totalSSLConnectionsSinceStart>0</totalSSLConnectionsSinceStart>[23;9H<timers>0</timers>[24;63H742,13[8C66%[1;13H[?25h[?25l[27m[23m[29m[m[H[2J[1;9H<totalSSLConnectionsSinceStart>0</totalSSLConnectionsSinceStart>[2;9H<timers>0</timers>[3;9H<timerHighWaterMark>0</timerHighWaterMark>[4;9H<natTCPs>0</natTCPs>[5;9H<natTCPHighWaterMark>0</natTCPHighWaterMark>[6;9H<totalNatTCPsSinceStart>0</totalNatTCPsSinceStart>[7;9H<natTCPSegmentsSent>0</natTCPSegmentsSent>[8;9H<natTCPSegmentsRetransmitted>0</natTCPSegmentsRetransmitted>[9;9H<natTCPDownBitPerSec>0</natTCPDownBitPerSec>[10;9H<natTCPUpBitPerSec>0</natTCPUpBitPerSec>[11;9H<natU ...
Line 428: <airwatchTunnelGatewayStats>[16;9H<backendStatus>[17;13H<reason>Reachable</reason>[18;13H<status>RUNNING</status>[19;9H</backendStatus>[20;9H<edgeServiceSessionStats>[21;13H<identifier>TUNNEL_GATEWAY</identifier>[22;13H<totalSessions>0</totalSessions>[23;13H<highWaterMarkOfSessions>3</highWaterMarkOfSessions>[24;63H721,5[9C64%[1;5H[?25h[?25l[27m[23m[29m[m[H[2J[1;13H<totalSessions>0</totalSessions>[2;13H<highWaterMarkOfSessions>3</highWaterMarkOfSessions>[3;13H<authenticatedSessions>0</authenticatedSessions>[4;13H<unauthenticatedSessions>0</unauthenticatedSessions>[5;13H<failedLoginAttempts>0</failedLoginAttempts>[6;13H<userCount>0</userCount>[7;9H</edgeServiceSessionStats>[8;9H<edgeServiceStatus>[9;13H<reason>Reachable</reason>[10;13H<status>RUNNING</status>[11;9H</edgeServiceStatus>[12;9H<sessions>0</sessions>[13;9H<sessionsHighWaterMark>3</sessionsHighWaterMark>[14;9H<internalSessions>1</internalSessions>[15;9H<totalSessionsSinceStart>0</totalSessionsSinceStart>[16;9H<sessionClosedHandshakes>0</sessionClosedHandshakes>[17;9H<sessionFailedHandshakes>0</sessionFailedHandshakes>[18;9H<connections>0</connections>[19;9H<connectionsHighWaterMark>0</connectionsHighWaterMark>[20;9H<totalTCPConnectionsSinceStart>0</totalTCPConnectionsSinceStart>[21;9H<totalUDPConnectionsSinceStart>0</totalUDPConnectionsSinceStart>[22;9H<totalSSLConnectionsSinceStart>0</totalSSLConnectionsSinceStart>[23;9H<timers>0</timers>[24;63H742,13[8C66%[1;13H[?25h[?25l[27m[23m[29m[m[H[2J[1;9H<totalSSLConnectionsSinceStart>0</totalSSLConnectionsSinceStart>[2;9H<timers>0</timers>[3;9H<timerHighWaterMark>0</timerHighWaterMark>[4;9H<natTCPs>0</natTCPs>[5;9H<natTCPHighWaterMark>0</natTCPHighWaterMark>[6;9H<totalNatTCPsSinceStart>0</totalNatTCPsSinceStart>[7;9H<natTCPSegmentsSent>0</natTCPSegmentsSent>[8;9H<natTCPSegmentsRetransmitted>0</natTCPSegmentsRetransmitted>[9;9H<natTCPDownBitPerSec>0</natTCPDownBitPerSec>[10;9H<natTCPUpBitPerSec>0</natTCPUpBitPerSec>[11;9H<natU ...
Line 428: <airwatchTunnelGatewayStats>[16;9H<backendStatus>[17;13H<reason>Reachable</reason>[18;13H<status>RUNNING</status>[19;9H</backendStatus>[20;9H<edgeServiceSessionStats>[21;13H<identifier>TUNNEL_GATEWAY</identifier>[22;13H<totalSessions>0</totalSessions>[23;13H<highWaterMarkOfSessions>3</highWaterMarkOfSessions>[24;63H721,5[9C64%[1;5H[?25h[?25l[27m[23m[29m[m[H[2J[1;13H<totalSessions>0</totalSessions>[2;13H<highWaterMarkOfSessions>3</highWaterMarkOfSessions>[3;13H<authenticatedSessions>0</authenticatedSessions>[4;13H<unauthenticatedSessions>0</unauthenticatedSessions>[5;13H<failedLoginAttempts>0</failedLoginAttempts>[6;13H<userCount>0</userCount>[7;9H</edgeServiceSessionStats>[8;9H<edgeServiceStatus>[9;13H<reason>Reachable</reason>[10;13H<status>RUNNING</status>[11;9H</edgeServiceStatus>[12;9H<sessions>0</sessions>[13;9H<sessionsHighWaterMark>3</sessionsHighWaterMark>[14;9H<internalSessions>1</internalSessions>[15;9H<totalSessionsSinceStart>0</totalSessionsSinceStart>[16;9H<sessionClosedHandshakes>0</sessionClosedHandshakes>[17;9H<sessionFailedHandshakes>0</sessionFailedHandshakes>[18;9H<connections>0</connections>[19;9H<connectionsHighWaterMark>0</connectionsHighWaterMark>[20;9H<totalTCPConnectionsSinceStart>0</totalTCPConnectionsSinceStart>[21;9H<totalUDPConnectionsSinceStart>0</totalUDPConnectionsSinceStart>[22;9H<totalSSLConnectionsSinceStart>0</totalSSLConnectionsSinceStart>[23;9H<timers>0</timers>[24;63H742,13[8C66%[1;13H[?25h[?25l[27m[23m[29m[m[H[2J[1;9H<totalSSLConnectionsSinceStart>0</totalSSLConnectionsSinceStart>[2;9H<timers>0</timers>[3;9H<timerHighWaterMark>0</timerHighWaterMark>[4;9H<natTCPs>0</natTCPs>[5;9H<natTCPHighWaterMark>0</natTCPHighWaterMark>[6;9H<totalNatTCPsSinceStart>0</totalNatTCPsSinceStart>[7;9H<natTCPSegmentsSent>0</natTCPSegmentsSent>[8;9H<natTCPSegmentsRetransmitted>0</natTCPSegmentsRetransmitted>[9;9H<natTCPDownBitPerSec>0</natTCPDownBitPerSec>[10;9H<natTCPUpBitPerSec>0</natTCPUpBitPerSec>[11;9H<natU ...
Line 428: <airwatchTunnelGatewayStats>[16;9H<backendStatus>[17;13H<reason>Reachable</reason>[18;13H<status>RUNNING</status>[19;9H</backendStatus>[20;9H<edgeServiceSessionStats>[21;13H<identifier>TUNNEL_GATEWAY</identifier>[22;13H<totalSessions>0</totalSessions>[23;13H<highWaterMarkOfSessions>3</highWaterMarkOfSessions>[24;63H721,5[9C64%[1;5H[?25h[?25l[27m[23m[29m[m[H[2J[1;13H<totalSessions>0</totalSessions>[2;13H<highWaterMarkOfSessions>3</highWaterMarkOfSessions>[3;13H<authenticatedSessions>0</authenticatedSessions>[4;13H<unauthenticatedSessions>0</unauthenticatedSessions>[5;13H<failedLoginAttempts>0</failedLoginAttempts>[6;13H<userCount>0</userCount>[7;9H</edgeServiceSessionStats>[8;9H<edgeServiceStatus>[9;13H<reason>Reachable</reason>[10;13H<status>RUNNING</status>[11;9H</edgeServiceStatus>[12;9H<sessions>0</sessions>[13;9H<sessionsHighWaterMark>3</sessionsHighWaterMark>[14;9H<internalSessions>1</internalSessions>[15;9H<totalSessionsSinceStart>0</totalSessionsSinceStart>[16;9H<sessionClosedHandshakes>0</sessionClosedHandshakes>[17;9H<sessionFailedHandshakes>0</sessionFailedHandshakes>[18;9H<connections>0</connections>[19;9H<connectionsHighWaterMark>0</connectionsHighWaterMark>[20;9H<totalTCPConnectionsSinceStart>0</totalTCPConnectionsSinceStart>[21;9H<totalUDPConnectionsSinceStart>0</totalUDPConnectionsSinceStart>[22;9H<totalSSLConnectionsSinceStart>0</totalSSLConnectionsSinceStart>[23;9H<timers>0</timers>[24;63H742,13[8C66%[1;13H[?25h[?25l[27m[23m[29m[m[H[2J[1;9H<totalSSLConnectionsSinceStart>0</totalSSLConnectionsSinceStart>[2;9H<timers>0</timers>[3;9H<timerHighWaterMark>0</timerHighWaterMark>[4;9H<natTCPs>0</natTCPs>[5;9H<natTCPHighWaterMark>0</natTCPHighWaterMark>[6;9H<totalNatTCPsSinceStart>0</totalNatTCPsSinceStart>[7;9H<natTCPSegmentsSent>0</natTCPSegmentsSent>[8;9H<natTCPSegmentsRetransmitted>0</natTCPSegmentsRetransmitted>[9;9H<natTCPDownBitPerSec>0</natTCPDownBitPerSec>[10;9H<natTCPUpBitPerSec>0</natTCPUpBitPerSec>[11;9H<natU ...
Line 509: 09:34:44,536 root DEBUG |- airwatchTunnelGatewayStats_connectionManagerSnapss[14;1Hhot_error - 0
Line 538: 09:34:59,105 root DEBUG |- airwatchTunnelGatewayStats_sessionManagerSnapshott[18;1H_error - 0
Line 603: 09:35:30,736 root WARNING Error Parsing Metric: accessPointStatusAndStats_date --[19;1H Tue Mar 09 21:35:59 UTC 2021 is not a number
Line 604: 09:35:30,736 root WARNING Error Parsing Metric: overAllStatus_status - RUNNING ii[21;1Hs not a number
Line 605: 09:35:30,736 root WARNING Error Parsing Metric: authentication_authBrokerStatus__[23;1Hreason - Reachable is not a number[24;63H[K[24;63H1088,1[8C97%[1;1H[?25h[?25l[1;23r[1;1H[19M[1;24r[5;1H09:35:30,736 root WARNING Error Parsing Metric: authentication_authBrokerStatus__[6;1Hstatus - RUNNING is not a number
Line 605: 09:35:30,736 root WARNING Error Parsing Metric: authentication_authBrokerStatus__[23;1Hreason - Reachable is not a number[24;63H[K[24;63H1088,1[8C97%[1;1H[?25h[?25l[1;23r[1;1H[19M[1;24r[5;1H09:35:30,736 root WARNING Error Parsing Metric: authentication_authBrokerStatus__[6;1Hstatus - RUNNING is not a number
Line 606: 09:35:30,737 root WARNING Error Parsing Metric: airwatchTunnelGatewayStats_backee[8;1HndStatus_reason - Reachable is not a number
Line 607: 09:35:30,737 root WARNING Error Parsing Metric: airwatchTunnelGatewayStats_backee[10;1HndStatus_status - RUNNING is not a number
Line 608: 09:35:30,737 root WARNING Error Parsing Metric: airwatchTunnelGatewayStats_edgeSS[12;1HerviceSessionStats_identifier - TUNNEL_GATEWAY is not a number
Line 609: 09:35:30,737 root WARNING Error Parsing Metric: airwatchTunnelGatewayStats_edgeSS[14;1HerviceStatus_reason - Reachable is not a number
Line 610: 09:35:30,737 root WARNING Error Parsing Metric: airwatchTunnelGatewayStats_edgeSS[16;1HerviceStatus_status - RUNNING is not a number
Line 611: 09:35:30,737 root WARNING Error Parsing Metric: airwatchTunnelGatewayStats_useTrr[18;1HafficRules - false is not a number
Line 612: 09:35:30,737 root WARNING Error Parsing Metric: airwatchTunnelGatewayStats_upTimm[20;1He - 237d0h17m38s is not a number
Line 613: 09:35:30,737 root WARNING Error Parsing Metric: airwatchTunnelGatewayStats_apiCoo[22;1Hnnectivity - true is not a number
Line 614: 09:35:30,737 root WARNING Error Parsing Metric: airwatchTunnelGatewayStats_awcmC[23;1H[34m@ [m[24;63H[K[24;63H1100,1[8C98%[1;1H[?25h[?25l[1;23r[1;1H[18M[1;24r[5;1H09:35:30,737 root WARNING Error Parsing Metric: airwatchTunnelGatewayStats_awcmCC[6;1Honnectivity - true is not a number
Line 614: 09:35:30,737 root WARNING Error Parsing Metric: airwatchTunnelGatewayStats_awcmC[23;1H[34m@ [m[24;63H[K[24;63H1100,1[8C98%[1;1H[?25h[?25l[1;23r[1;1H[18M[1;24r[5;1H09:35:30,737 root WARNING Error Parsing Metric: airwatchTunnelGatewayStats_awcmCC[6;1Honnectivity - true is not a number
Line 615: 09:35:30,737 root WARNING Error Parsing Metric: airwatchTunnelGatewayStats_cascaa[8;1HdeMode - front-end is not a number
Line 616: 09:35:30,738 root WARNING Error Parsing Metric: airwatchCGStats_backendStatus_ree[10;1Hason - Reachable is not a number

Jul 07, 2021

Not sure if it is a formatting issue w/ this website but if the above logs are verbatim then it appears that the stats endpoint is responding with some unexpected characters that the Exporter is failing to parse.

example - [23;13H<highWaterMarkOfSessions>3</highWaterMarkOfSessions>[24;63H721,5[9C64%[1;5H[?25h[?25l[27m[23m[29m[m[H[2J[1;13H<totalSessions>0</totalSessions>
`
Lines that indicate that a metric is not a number are expected since the datasource utilized in this version does not support non-numerical values.

Can you send an email w/ the logs, stats endpoint response and screenshots to project-eso-aaaad53sq2bkamalqi4b647ot4@vmware.org.slack.com and we can take a look?

Jul 13, 2021

Apologies for the delay. We looked at the logs and were left scratching our heads. Are you able to send screenshots showing the problem to the same email address above?

Jul 20, 2021

Same - just saw this. Will send shots in a moment

Jul 28, 2021

If your UAG is on version prior to 20.12, it is likely that some of the metrics (especially on the top row - "UAG Appliance Performance Metrics") are not available in the version you are running. You can follow the steps from this FAQ - https://cloudtekki.com/post/eso/#4-no-data-in-panel to update the panel query with a metric that is available in your environment. You can also confirm the list of available metrics from your UAG by making this API call
https://{ uaghostname or IP}:9443/rest/v1/monitor/stats

Let us know if this helps.

Jul 29, 2021

Thanks. We are at 20.09. We'll look into updating. Thanks for clarifying.

Jul 06, 2021

I deployed & configured one ESO appliance ok. However I'm seeing this error "EXCEPTION-def validateConnection-invalid thumbprint or connection details" under the UAG List Polling State Column

Where can we get the UAG Admin Portal Certificate Thumbprint from?

Jul 06, 2021

Im up & running now.

Jul 06, 2021
Jul 06, 2021

Thanks Im up & running now