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Mar 19, 2021

We are getting an error when attempting to use the migration tool. We check the box next to the AppStack and the status changes from Ready to Scheduled but once we hit the Migrate button, it immediately turns to Error. The logs only show the following:

Application Capture Command Line Program
Version 4.0.0.15
Copyright (c) VMware, Inc. All rights reserved.

15:28:51 Computer: WS62T5S (WS62T5S.HNE.PROD)
15:28:51 Date-Time: Tuesday, March 2, 2021 15:28:51
15:28:51 Commandline: C:\Program Files (x86)\VMware\AppCapture\AppCapture.exe
15:28:51 Arguments: /prep "C:\Program Files (x86)\VMware\AppCapture\\templates\wemcapture.vhd"

15:28:51 INFO : processing commandline options

Any help will be greatly appreciated.

Mar 19, 2021

Apologies as that is the wrong log. Here are the entries at the end of the log.

2021-03-19 14:13:24,428 [10] DEBUG AppCaptureUI.Common.HttpRequest: HTTP Response -> {"appstack":{"id":177,"name":"UltraCompare v20 Enterprise","name_html":"UltraCompare v20 Enterprise","path":"cloudvolumes/apps","datastore_name":"NFSAppVolP","filename":"UltraCompare!20!v20!20!Enterprise.vmdk","file_location":"[NFSAppVolP] cloudvolumes/apps/UltraCompare!20!v20!20!Enterprise.vmdk","description":"-Licensed enterprise version provisioned on P02","status":"enabled","created_at":"2021-01-07 10:43:49 -0500","created_at_human":"Jan 07 2021","mounted_at":"2021-03-19 12:58:25 -0400","mounted_at_human":"Mar 19 2021","size_mb":660,"template_version":"2.18.0.29","mount_count":63,"assignments_total":3,"attachments_total":2,"attachment_limit":null,"location_count":2,"application_count":1,"application_icons":["/snapvols/177/UltraCompare_-E-.ico"],"volume_guid":"{c3308aa6-000a-4d96-a7b5-13f57fc2157c}","template_file_name":"[vsanDatastore] cloudvolumes/apps_templates/template.vmdk","agent_version":"2.18.0.14U","capture_version":"2.18.0.14","primordial_os_id":2,"primordial_os_name":"Windows 10 (x64)","oses":[{"id":2,"name":"Windows 10 (x64)"}],"provision_duration":"7 minutes"}}
2021-03-19 14:13:24,428 [10] DEBUG AppCaptureUI.Common.HttpRequest: HTTP GET -> https://hnevdipappvol1.hne.prod/cv_api/appstacks/142
2021-03-19 14:13:24,500 [10] DEBUG AppCaptureUI.Common.HttpRequest: HTTP Response -> {"appstack":{"id":142,"name":"UltraEdit v27 Enterprise Lic (W10-1809)","name_html":"UltraEdit v27 Enterprise Lic (W10-1809)","path":"cloudvolumes/apps","datastore_name":"NFSAppVolP","filename":"UltraEdit!20!v27!20!Enterprise!20!Lic!20!(W10-1809).vmdk","file_location":"[NFSAppVolP] cloudvolumes/apps/UltraEdit!20!v27!20!Enterprise!20!Lic!20!(W10-1809).vmdk","description":"","status":"enabled","created_at":"2020-10-05 10:12:35 -0400","created_at_human":"Oct 05 2020","mounted_at":"2021-03-19 08:39:01 -0400","mounted_at_human":"Mar 19 2021","size_mb":996,"template_version":"2.18.0.29","mount_count":1401,"assignments_total":1,"attachments_total":10,"attachment_limit":null,"location_count":2,"application_count":1,"application_icons":["/snapvols/142/UltraEdit_-E-.ico"],"volume_guid":"{4d51b27d-e067-40e7-97e2-e0ceb91eb1d4}","template_file_name":"[vsanDatastore] cloudvolumes/apps_templates/template.vmdk","agent_version":"2.18.0.14U","capture_version":"2.18.0.14","primordial_os_id":2,"primordial_os_name":"Windows 10 (x64)","oses":[{"id":2,"name":"Windows 10 (x64)"}],"provision_duration":"4 minutes"}}
2021-03-19 14:13:24,501 [10] DEBUG AppCaptureUI.Common.HttpRequest: HTTP GET -> https://hnevdipappvol1.hne.prod/cv_api/appstacks/78
2021-03-19 14:13:24,560 [10] DEBUG AppCaptureUI.Common.HttpRequest: HTTP Response -> {"appstack":{"id":78,"name":"WinZip (W10-1809)","name_html":"WinZip (W10-1809)","path":"cloudvolumes/apps","datastore_name":"NFSAppVolP","filename":"WinZip!20!(W10-1809).vmdk","file_location":"[NFSAppVolP] cloudvolumes/apps/WinZip!20!(W10-1809).vmdk","description":"","status":"enabled","created_at":"2019-11-09 08:52:24 -0500","created_at_human":"Nov 09 2019","mounted_at":"2021-03-19 08:39:01 -0400","mounted_at_human":"Mar 19 2021","size_mb":475,"template_version":"2.16.0.93","mount_count":1253,"assignments_total":16,"attachments_total":7,"attachment_limit":null,"location_count":2,"application_count":1,"application_icons":["/snapvols/78/WinZip_21.0.ico"],"volume_guid":"{00a1bcbd-658a-4014-9673-5b3bc5dbb212}","template_file_name":"[SSD7400] cloudvolumes/apps_templates/template.vmdk","agent_version":"2.16.0.18U","capture_version":"2.16.0.18","primordial_os_id":2,"primordial_os_name":"Windows 10 (x64)","oses":[{"id":2,"name":"Windows 10 (x64)"}],"provision_duration":"12 minutes"}}
2021-03-19 14:13:26,416 [3] DEBUG AppCaptureUI.Common.HttpRequest: HTTP POST -> https://hnevdipappvol1.hne.prod/cv_api/appstacks/88/mount
2021-03-19 14:13:26,585 [3] ERROR AppCaptureUI.Common.HttpRequest: GetResponse Fails
System.Net.WebException: The remote server returned an error: (400) Bad Request.
at System.Net.HttpWebRequest.GetResponse()
at AppCaptureUI.Common.HttpRequest.GetResponse()
2021-03-19 14:13:26,587 [3] ERROR AppCaptureUI.Avm.AvmCommunicator: SendRequest(eVolumeMount-eAppStack-88-id=88&uuid=E4D21800-BE29-11E7-8B02-E368981A2700&ip=172.31.22.248) failed.
2021-03-19 14:13:26,587 [3] ERROR AppCaptureUI.Avm.AvmController: AvmCommunicator::MountVolume([eAppStack]-[88]) failed.
2021-03-19 14:13:26,587 [3] ERROR AppCaptureUI.Avm.AvmController: AvmController::MountVolume([eAppStack][88][BeyondCompare v4 (W10-1809)]) faield.

Mar 22, 2021

Hello,

It looks like mounting the appstack VMDK has failed. Can you confirm if the VM that has this tool installed can access the datastore holding the appstack VMDKs?

Thanks,
-Mani.

Aug 04, 2021

Hello,

The same phenomenon is occurring.

>It looks like mounting the appstack VMDK has failed.
>Can you confirm if the VM that has this tool installed can access the datastore holding the appstack VMDKs?

How should I check specifically?
Any help is welcome.

The logs is following:

2021-08-04 12:50:04,291 [10] DEBUG AppCaptureUI.Common.HttpRequest: HTTP POST -> https://mavm11.city.local/cv_api/appstacks/53/mount
2021-08-04 12:50:04,585 [10] ERROR AppCaptureUI.Common.HttpRequest: GetResponse Fails
System.Net.WebException: リモート サーバーがエラーを返しました: (400) 要求が不適切です
場所 System.Net.HttpWebRequest.GetResponse()
場所 AppCaptureUI.Common.HttpRequest.GetResponse()
2021-08-04 12:50:04,588 [10] ERROR AppCaptureUI.Avm.AvmCommunicator: SendRequest(eVolumeMount-eAppStack-53-id=53&uuid=42249847-ca33-ba2d-f0af-3e112b9eaad5&ip=172.16.9.41) failed.
2021-08-04 12:50:04,588 [10] ERROR AppCaptureUI.Avm.AvmController: AvmCommunicator::MountVolume([eAppStack]-[53]) failed.
2021-08-04 12:50:04,588 [10] ERROR AppCaptureUI.Avm.AvmController: AvmController::MountVolume([eAppStack][53][50001APP-update]) faield.
2021-08-04 12:50:17,085 [10] DEBUG AppCaptureUI.Common.HttpRequest: HTTP POST -> https://mavm11.city.local/cv_api/appstacks/53/mount
2021-08-04 12:50:17,257 [10] ERROR AppCaptureUI.Common.HttpRequest: GetResponse Fails
System.Net.WebException: リモート サーバーがエラーを返しました: (400) 要求が不適切です
場所 System.Net.HttpWebRequest.GetResponse()
場所 AppCaptureUI.Common.HttpRequest.GetResponse()
2021-08-04 12:50:17,257 [10] ERROR AppCaptureUI.Avm.AvmCommunicator: SendRequest(eVolumeMount-eAppStack-53-id=53&uuid=42249847-ca33-ba2d-f0af-3e112b9eaad5&ip=172.16.9.41) failed.
2021-08-04 12:50:17,257 [10] ERROR AppCaptureUI.Avm.AvmController: AvmCommunicator::MountVolume([eAppStack]-[53]) failed.
2021-08-04 12:50:17,257 [10] ERROR AppCaptureUI.Avm.AvmController: AvmController::MountVolume([eAppStack][53][50001APP-update]) faield.
2021-08-04 12:50:17,257 [10] DEBUG AppCaptureUI.Common.HttpRequest: HTTP POST -> https://mavm11.city.local/cv_api/appstacks/347/mount
2021-08-04 12:50:17,615 [10] ERROR AppCaptureUI.Common.HttpRequest: GetResponse Fails
System.Net.WebException: リモート サーバーがエラーを返しました: (400) 要求が不適切です
場所 System.Net.HttpWebRequest.GetResponse()
場所 AppCaptureUI.Common.HttpRequest.GetResponse()
2021-08-04 12:50:17,615 [10] ERROR AppCaptureUI.Avm.AvmCommunicator: SendRequest(eVolumeMount-eAppStack-347-id=347&uuid=42249847-ca33-ba2d-f0af-3e112b9eaad5&ip=172.16.9.41) failed.
2021-08-04 12:50:17,615 [10] ERROR AppCaptureUI.Avm.AvmController: AvmCommunicator::MountVolume([eAppStack]-[347]) failed.
2021-08-04 12:50:17,615 [10] ERROR AppCaptureUI.Avm.AvmController: AvmController::MountVolume([eAppStack][347][50003APP_2021_05_13]) faield.

Mar 08, 2021

Is there any procedure how to upgrade writables or move all data from version 2.x to verson 4? My customer have hundreds of writable disks.

Thanks

Mar 08, 2021

Hello,

As of now, this tool doesn't support migrating writable volumes. We do have a feature request for the same and recognize the need. Thank you for your valued feedback.

Thanks,
-Mani.

Mar 08, 2021

Getting an error when trying to migrate from V. 2.18 Doesn't give anything else in details. Let me know if anyone experienced this issue. If so please provide a solution. -Thanks

Mar 08, 2021

Hello,

Can you provide logs @ C:\ProgramData\Vmware\AppCapture\logs?

Thanks,
-Mani.

Mar 09, 2021

Hi Manigandan,
Thanks for the reply. Here are the logs that you requested.

Application Capture Command Line Program
Version 4.0.0.15
Copyright (c) VMware, Inc. All rights reserved.

10:47:21 Computer:
10:47:21 Date-Time: Thursday, March 4, 2021 10:47:21
10:47:21 Commandline: C:\Program Files (x86)\VMware\AppCapture\AppCapture.exe
10:47:21 Arguments: /prep "C:\Program Files (x86)\VMware\AppCapture\\templates\wemcapture.vhd"

10:47:21 INFO : processing commandline options

Mar 30, 2021

I'm seeing the same behavior and log comments with the same version combination. Any update?

Mar 30, 2021

Update... A little more log info:
2021-03-30 13:14:33,715 [3] DEBUG AppCaptureUI.Common.HttpRequest: HTTP POST -> https://appvolumes.prod.ishealth.net/cv_api/appstacks/607/mount
2021-03-30 13:14:34,790 [3] ERROR AppCaptureUI.Common.HttpRequest: GetResponse Fails
System.Net.WebException: The remote server returned an error: (400) Bad Request.
at System.Net.HttpWebRequest.GetResponse()
at AppCaptureUI.Common.HttpRequest.GetResponse()
2021-03-30 13:14:34,793 [3] ERROR AppCaptureUI.Avm.AvmCommunicator: SendRequest(eVolumeMount-eAppStack-607-id=607&uuid=42239f2f-e09b-e6e0-5c3b-02279006586a&ip=172.22.125.32) failed.
2021-03-30 13:14:34,793 [3] ERROR AppCaptureUI.Avm.AvmController: AvmCommunicator::MountVolume([eAppStack]-[607]) failed.
2021-03-30 13:14:34,793 [3] ERROR AppCaptureUI.Avm.AvmController: AvmController::MountVolume([eAppStack][607][4072 - North Indyv4]) faield.

Mar 04, 2021

Anyone else having issues with being able to import more than one of the migrated AppStacks back into App Volumes? I'm able to check more than one but only one at a time actually migrates.

Mar 09, 2021

Jason, We need Manager logs to analyze more on this. Can you provide us the logs of Manager which is present in this path C:\Program Files(x86)\CloudVolumes\Manager\Log where the Manager is installed?

Mar 04, 2021

I think I found a way around it (as long as they don't need to be explicitly uploaded via App Volumes Manager, I'll find out soon enough when I import ant test).

I have about 80 AppStacks currently, I'm uploading them directly to the datastore via the vSphere Client. Hoping this answers my own question. :)

Mar 04, 2021

Well that didn't work. Unable to import them under the inventory tab that way.

For some reason when I move the vmdk/json files into the correct folder on AV Manager, when I try to upload them I select multiple, but it only actually uploads 1. Have to go back in and do it over and over (for all 80).

Mar 08, 2021

Hello Jason,

I will check with the team internally and get back. Can you confirm the version of AVM used here?

Thanks,
-Mani.